Returns & Cancellation
Thank you for shopping at LiveOrganik.com
LiveOrganik.com is committed to deliver the products ordered by you in a perfect and undamaged condition. Therefore, each product is checked properly in regards to its quality, accuracy and details as displayed on the website before dispatching to ensure only the best reaches to you.
Live Organik assures to be fair in permitting product order cancellations and returns under limited circumstances. If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns - and if you find anything in here confusing or unfair, please let us know.
Our Return, Refund & Cancellation Policy contains mandatory terms and conditions regarding your acceptance of Products and your limited rights to cancellations, refunds, and returns in connection with your order.
RETURNS/EXCHANGES AND REFUNDS:
LiveOrganik.com will accept Return or Exchange only if the following conditions are met:
- You receive a faulty, broken or defective product.
- You receive a product that does not match what you ordered
The following conditions must be met for returns
- Return or Exchange request should be made within 7 days from the date of delivery of product.
- The product should be in intact condition.
- The product should be unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.
LiveOrganik.com does not offer reverse pickup of the items, therefore, the customer will need to send us the shipment himself/herself whereby the shipment fee will also be borne by him/her.
Please note that the shipping charge would not be included in the refund value of your order as this is a non-refundable charge. However, should the fault be ours, we will contact you to arrange a pickup.
To place a return request, please send us a mail at firstname.lastname@example.org within seven (7) days of you receiving the order and we will try our best to resolve the issue. Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
Please note that we may only process exchanges and returns once you have shipped us the product at your expense. If the products received by you are verified to match with the grievance, you will be reimbursed with the whole of shipping cost and any liability of Live Organik for delivery of products that are deemed non-conforming (considerable under the terms mentioned above) shall be limited to either:
(a) Re-delivering the non-conforming Products; or
(b) Re-funding amounts for such non-conforming Products to reflect the actual quantity delivered, if any.
- If you wish to cancel your order, please contact LiveOrganik customer support as soon as possible with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount.
- If your order has been dispatched from our end, we do not guarantee that the cancellation request would be fulfilled.
Please add "Order Cancellation Request" in the subject of your mail.
Live Organik shall not be liable for any non-delivery of Products, unless you or your authorized representative gives written notice to Live Organik of non-delivery within the earlier of three (3) business days of your receipt of an incomplete Product shipment
At Live Organik’s sole discretion, any liability of Live Organik for non-delivery of the Products shall be limited to either:
(a) delivering the undelivered Products within a reasonable timeframe; or
(b) refunding amounts for such undelivered Products to reflect the actual quantity delivered, if any.
Live Organik reserves the right to decline or cancel part or all of your product order at any time, for any reason, with or without cause and/or prior notice.
However, If Live Organik elects to cancel your purchase in whole or in part, through no fault on your end, Live Organik will refund all amounts charged in a reasonable timeframe.
A Product that you purchase may be accompanied by a manufacturer’s warranty. You acknowledge and agree that, to the extent legally permitted, all matters relating to any manufacturer’s warranty run strictly between you and the manufacturer; to the extent you wish receive warranty coverage, you agree to follow the instructions included in the manufacturer’s warranty, if any, to obtain warranty service, including but not limited to, as warranty services relates to any Product defects.